Support
If your Factory Presets did not properly install. Please find them here. For preset path locations please see the "UA Folder Path Bible" below.
NOTE: for general plugin support and most inquiries, please reach out to Plugin Alliance. These will be read, categorized, and entered into bug tracking software in an organized fashion.
For iOS, Reaktor, Rack Extension, and product feature support specifically, use the form below. These will be responded to as quickly as possible (but please be patient with us). Thanks!
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UA Fans,
Thank you so much for the support over the last many years! We I can't tell you what it means to us. We appreciate your feedback, questions, and requests so feel free to drop them below any time day or night. The form at the end of this page goes directly to our inboxes. We'll try to get back to you asap but please be patient and understanding. We've maintained direct contact with customers like this since our founding and hope to keep it that way forever.
Fun stuff, music, sounds, art, ideas, and constructive feedback, even negative, is always welcome.
Please do us a favor and read the FAQs below in case you're dealing with a common issue. We get flooded with similar questions and it makes it difficult to filter out pressing issues and bugs from normal points of confusion. The "unfiltered" mailbox method has been fun but moving forward we're making an effort to cut down on the noise so we can keep making beautiful noisy plugins.
Much love,
UA (Josh & Mike) 2025
FAQs
Will this plugin run on my system?
If you have a normal modern Mac/Windows computer with a recent OS it will definitely work! Generally speaking all UA plugins, even G8 our first release, work on the latest Mac/Windows machine you purchase new from the store. It's much more likely that the system specs we wrote on the website are out of date than the plugin itself.
We also support machines as far back as we possibly can. This note is being written in 2025 on a 2013 Macbook Pro on Mojave (2018), happily running our latest releases. Stability, longevity, and consistency are fundamentally important to us. As of today in 2025 you can load a preset made with G8 in 2014, load it on a new computer, and it will sound the same as it did over a decade prior. We're proud of that and hope to keep it going as long as possible.
Do you offer student discounts?
I own 5 of your products, can I get a good deal on the rest?
Do you offer NFRs in exchange for slam poetry?
We've been known to be relatively generous when customers write to us explaining their situations. Please be clear, honest, and pitch us something that seems fair and we'll do our best to get back to you. We ask that you don't abuse this or make ridiculous requests (unless they're entertainingly ridiculous).
Art/education are extremely important to us, and we understand what it means to be a busy student or a broke musician. Seeing and hearing how our products have been used in your work is our favorite feedback so please take a minute to include that where possible.
Social media posts are also appreciated, as I'm sure you can tell we could use a bit of help with our social media game. Who knows- if a post has enough views or a cool enough vibe we might just send you a free plugin.
Slam Poets: Yes, we'll give you NFRs but only in exchange for videos in front of live audiences where you include the words "Unfiltered Audio."
Where are my User presets?
Where are my Factory presets?
Where are the Battalion Samples?
Where is the License Key?
Where can I find LION tunings?
Where is the Manual?
These are by far the most common question we receive and you're not alone! We often have trouble finding them ourselves so you're in good company. Below will serve as a public version of the "UA Folder Path Bible." We will try to keep it updated and consistent.
Mac has become especially problematic as they decided on the new OS updates to make the user Library folder hidden by default. Sorry for the annoyance! In order to help with this we added an "Open User Presets Folder" button to the menu in our plugins, but sometimes it doesn't open directly as the folder is still hidden. Read about how to un-hide your user Library folder. (If you're reading this and you happen to work for Apple, please, we're begging you, stop infantilizing your users and making decisions that are "smart but not wise.")
UA Folder Path Bible
Install Paths
Mac
/Library/Audio/Plug-Ins/VST/Plugin Alliance/
/Library/Audio/Plug-Ins/VST3/
/Library/Audio/Plug-Ins/Components/
/Library/Application Support/Avid/Audio/Plug-Ins/
Windows
C:\Program Files\Steinberg\VstPlugins
C:\Program Files\Common Files\VST3\
C:\Program Files\Common Files\Avid\Audio\Plug-Ins
Note: Windows users sometimes manually change the default VST plugin install directory. If so the first line above might be different but if so you should know what you're doing.
Battalion Sample Library
Replace "Battalion" with the plugin you're trying to find. Replace "josh" or "tricky" with your system user name. "Fact" is short for Factory.
Mac
User: /Users/josh/Library/Audio/Presets/Unfiltered Audio/Sample Library
Fact: /Users/josh/Library/Audio/Presets/Plugin Alliance/Unfiltered Audio/Sample Library
Windows
User: C:\Users\tricky\AppData\Roaming\UnfilteredAudio\Sample Library
Fact: C:\ProgramData\UnfilteredAudio\Sample Library
LION Tuning Files
Lion supports tunings in TUN format and has support for MTS-ESP communication, so for deeper microtuning experimentation, we recommend using the MTS-ESP Mini.
Mac
User: C:\Users\username\AppData\Roaming\UnfilteredAudio\Tunings
Fact: C:\ProgramData\UnfilteredAudio\Tunings
Windows
User: /Users/username/Library/Audio/Presets/Unfiltered Audio Tunings
Fact: /Users/username/Library/Audio/Presets/Plugin Alliance/Unfiltered Audio
PA License Key (for 1337 H4CK3r5)
Mac
~/Library/Application Support/
Windows
%USERPROFILE%\AppData\Roaming\
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All other questions, comments, requests, music releases, press inquiries, conspiracy theories, zen riddles, and letters from secret admirers below. Thanks!